Frequently Asked Questions
When will my order ship?
We take about 3-7 business days to process your unique order for your princess. Then you should add shipping times on top of that.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Receive a damaged item?
Receive a damaged item? If you are not 100% satisfied with your purchase, you can exchange the product for another one. You can exchange a product for up to 15 days from the date you purchased it. Please reach out to our Customer Support team at firstname.lastname@example.org and they will help resolve the issue.