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Frequently Asked Questions

When will my order ship?

We take about 3-7 business days to process your unique order for your princess. Then you should add shipping times on top of that. 

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Receive a damaged item?

Receive a damaged item?  If you are not 100% satisfied with your purchase, you can exchange the product for another one. You can exchange a product for up to 15 days from the date you purchased it.  Please reach out to our Customer Support team at and they will help resolve the issue.  

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